Privacy Policy

This privacy policy (the Privacy Policy) has been drawn up by LUMOTRONIC BV, with registered office at Prinsenweg 9 box 7 3700 Tongeren, registered with the Crossroads Bank for Enterprises under number 0451.412.264 (hereinafter referred to as the “Data Controller”).

The Privacy Policy informs visitors to the following website: www.lumotronic.eu (hereinafter referred to as the “Website”) about the way in which personal data is collected and processed by the Controller.

The Privacy Policy is an expression of the controller's intention to act in all transparency, in accordance with the Law on the protection of natural persons with regard to the processing of personal data in accordance with 30 July 2018 and with the Regulation (EU ) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter the “ referred to as the General Data Protection Regulation").

The Controller pays particular attention to the protection of the privacy of its users and therefore undertakes to take all necessary and reasonable measures to protect the personal data of these persons against loss, theft, distribution or unauthorized use. .

"Personal data" means any information about an identified or identifiable natural person. An identifiable natural person is considered to be a person who can be identified directly or indirectly.

If the user wishes to respond to one of the provisions mentioned below, he can contact the Processing Manager at the postal address or e-mail address indicated in the point "contact details" of the Privacy Policy.

What data do we collect?

The Controller collects and processes, in accordance with the modalities and principles described below, the following personal data:

● the domain of the user (automatically picked up by the server of the Controller), including the dynamic IP address;
● the e-mail address of the user if the user has previously entered this, for example by posting messages or asking questions on the Website, by 
   communicating by e-mail with the Controller, by participating in discussion forums, by identify to access a limited portion of the Website, etc.;
● all information relating to the pages visited by the user on the Website;
● any information that the user has provided voluntarily, for example in the context of surveys and/or a registration on the Website, or by
   identifying himself to access a limited part of the Website.

The Controller may also collect data that is not of a personal nature. These data are classified as non-personal data and do not allow any particular person to be identified directly or indirectly. This data can therefore be used for any purpose, for example to improve the Website, to improve the products and services offered or to improve publications of the Controller.

In the case where personal data are combined with data of a non-personal nature, so that it is possible to identify the persons concerned, these data will be processed as personal data until the persons concerned can no longer be identified on the basis of the data in question, because the link between the personal data and non-personal data has been destroyed.

Method of data collection

The Controller collects the data in the following ways:

● via a contact form
● by subscribing to a newsletter
● via the customer zone

Purposes of the processing

The personal data is collected and processed for the following purposes:

● ensure management and control with regard to the implementation of the services offered;
● sending and following up orders and invoices;
● the sending of promotional information regarding the products and services by the Controller;
● sending promotional material;
● answering questions from users;
● the realization of statistics;
● improving the quality of the Website and the products and/or services by the Controller;
● forwarding information regarding new products and/or services by the Controller;
● commercial prospecting;
● allow the user's interests to be better identified.

We also collect and process personal data for the following purposes:

● transfer of data to a business partner

The Controller may be required to carry out processing operations that have not yet been included/provided for in this Privacy Policy. In such a case, the Controller will contact the user before using his personal data, in order to inform the user of the changes and to give him the option, where appropriate, to refuse such use.

Legitimate interests

Certain processing operations by the Controller are based on the legal basis of its legitimate interest. These legitimate interests are proportional to the observance of the rights and freedoms of the user. If the user wishes more information about the processing purposes based on the legitimate interest, he is invited to contact the Controller (see "contact details" in this Privacy Policy).

Duration of storage

In general, the Controller only stores the personal data for the period that is reasonably necessary to achieve the intended purposes and in accordance with legal and regulatory requirements.

The personal data of a customer is stored for a maximum of 10 years after termination of the contractual relationship that binds the customer to the Controller.

At the end of the retention period, the Controller will make every effort to ensure that the personal data has been made unavailable and inaccessible.

Exercise of rights

With regard to all rights set out below, the Data Controller reserves the right to verify the identity of the person concerned.

This additional information will be requested by the person concerned within one month of the request.

Access to the data and copies

The user can obtain his written correspondence or a copy of his personal data processed by the Controller free of charge.

The Controller may require payment of all reasonable costs from the user, based on the administrative costs for each additional copy requested by the user.

As soon as the user submits this question electronically, the information will also be on be delivered electronically, unless the user wishes otherwise.

Unless otherwise stipulated in the General Data Protection Regulation, the copy of his data will be communicated to the data subject no later than one month after receipt of his request.

Right to improvement

The user can request the correction of his personal data free of charge if they contain errors, are incomplete or irrelevant, as well as request that his data be supplemented if it turns out to be incomplete.

Unless otherwise stipulated in the General Data Protection Regulation, the application will be processed within one month of its submission.

The right to object to the processing

The user can at any time, for reasons related to his personal situation, object free of charge to the processing of his personal data:

● when the processing is necessary for the performance of a task carried out in the public interest or for a task in the exercise of official
   authority;
● where the processing is necessary for the purposes of the legitimate interests pursued by the Controller, provided that the interests or
   fundamental rights and freedoms of the data subject do not override those interests (in particular where the data subject is a child).

The Controller may refuse to implement the user's objection if it establishes the existence of compelling and legitimate reasons that justify the processing, which override the interests or the rights and freedoms of the user, or if they are used for the purposes of a dispute in court, the conduct of a defense in court or for the exercise of rights. In the event of a dispute, the user can appeal against this in accordance with the provisions of the point “objection and complaints” of the Privacy Policy.

The user can object at any time, without justification and free of charge, to the processing of his personal data, if these data were collected for the purpose of commercial prospecting (including profiling).

If the personal data are used in the context of scientific or historical research or for statistical purposes in accordance with the General Data Protection Regulation, the user has the right to object to the processing of his personal data, for reasons related to his personal situation, unless the processing would be necessary for a task in the exercise of official authority.

Unless otherwise stipulated in the General Data Protection Regulation, the Controller is obliged to inform within a reasonable period and at the latest within the month to respond to the user's question and he must justify his answer if he does not intend to grant a favorable response to the user's question.

The right to restriction of processing

The user can obtain the restriction of the processing of his personal data, in the following cases:

● when the user disputes the correctness of a data and only for the period that the Controller needs to check it;
● when the use is unauthorized or when the user prefers the limitation of the operation to the erasure of the data;
● when the user needs this restriction for a dispute, exercise or defense in law, although this is no longer necessary for the continuation of the
   purposes of the processing;
● during the period necessary to examine the merits of a request for opposition, in other words, the period necessary for the Controller to
   balance the legitimate interests of the Controller and those of the user.

The Controller will inform the user as soon as the restriction of operation is lifted.

The right to erasure (right to be forgotten)

The user can obtain the erasure of his personal data if one of the following reasons applies:

● the data is no longer necessary with regard to the purposes of the processing;
● the user has withdrawn his consent to the processing of his data and there is no legal basis for further processing;
● the user opposes the processing and there is no compelling legitimate motive for further processing and/or the user exercises his special right
   to object with regard to direct marketing purposes (including profiling);
● the personal data has been the subject of unauthorized use;
● the personal data must be erased in order to comply with a legal obligation (under European Union law or the law of a Member State) to
   which the Controller is subject;
● the personal data was collected in the context of an offer to provide services aimed at children.

However, the erasure of the data does not apply in the following cases:

● as soon as the processing is necessary for the exercise of the right to freedom of expression and the right to information;
● as soon as the processing is necessary to comply with a legal provision that requires processing as provided for by the law of the European
   Union or by the law of one of the Member States to which the Controller is subject, or when the processing is necessary for the fulfillment of a
   task in the public interest or for a task in the exercise of official authority;
● as soon as the processing is necessary for reasons of public interest in the field of public health;
● as soon as the processing is necessary for archiving purposes in the public interest, for scientific or historical research or for statistical
   purposes, and provided that the right to erasure can make it impossible or seriously impair the realization of the purposes of the processing;
● as soon as the processing is necessary for the dispute, exercise or defense in law.

Unless otherwise stipulated in the General Data Protection Regulation, the Processing Manager is obliged to answer the user's request for erasure within a reasonable period and at the latest within one month and must justify his answer if he does not intend to have a favorable outcome. to the user's query.

The right to "data portability"

The user may at any time request that his personal data be obtained free of charge in a structured and commonly used format, readable by machines, with a view to transferring them to another controller:

● if the processing of the data is carried out using automated processes; and
● if the processing is based on the user's consent or on an agreement concluded between the latter and the Controller.

Under the same conditions and following the same modalities, the user also has the right to demand from the Controller that the personal data concerning him be transferred directly to another controller for the processing of personal data, insofar as this is technically possible.

The right to data portability does not apply to processing that is necessary for a task carried out in the public interest or that forms part of the exercise of official authority vested in the Controller.

Recipients of the data and disclosure to third parties

The recipients of the collected and processed data are, in addition to the Controller himself, the staff members or other subcontractors, the carefully selected commercial partners, located in Belgium or the European Union, who collaborate with the Controller in the context of the commercialization of the products. or the provision of services.

In the hypothesis in which the data would be disclosed to third parties for direct marketing purposes or for commercial prospecting purposes, the user will be informed about this in advance in order to allow him to accept or not the processing of his data by third parties.

Since this transfer is based on the user's consent, the latter can revoke his consent at any time.

The Controller complies with all applicable legal and regulatory provisions and will in any case ensure that its partners, employees, subcontractors and other third parties who have access to the personal data, comply with this Privacy Policy.

The Controller reserves the right to disclose the user's personal data if a law, legal process or order from a public authority makes such disclosure necessary. No transfer of personal data will take place outside the European Union by the Controller.

Safety

The Controller ensures the appropriate technical and organizational measures to guarantee a level of security with regard to the processing of the data collected, in accordance with the risks that may arise with regard to the processing of the data and adapted to the nature of the data to be protected. data. The Controller takes into account the state of knowledge, the costs of the works and the nature, purport, context and purpose of the processing, as well as the risks to the rights and freedoms of users.

When receiving or sending data on the Website, the Controller always uses encryption technology that is recognized within the IT sector as the industry standard.

The Controller has taken the necessary security measures to protect the information obtained through the Website and to avoid loss, misuse or alteration.

In the event that the personal data processed by the Processing Manager is infringed, it will act quickly in order to determine the cause and remedy the situation.

The Controller will inform the user of this if the law obliges him to do so.

Objections and complaints

The user can submit an objection to the Belgian Data Protection Authority at the following address:

Data Protection Authority

Drukpersstraat 35, 1000 Brussels

    Tel : +32 (0)2 274 48 00
    Fax : +32 (0)2 274 48 35
    Email : contact(at)apd-gba.be

The user can also file a complaint with the competent courts.

Contact details

For any question and/or complaint, in particular with regard to the clarity and accessibility of the Privacy Policy, the user can contact the Controller:

By email: sales@lumotronic.eu
By mail: Prinsenweg 9 bus 7 - 3700 Tongeren

Applicable law and competent jurisdiction

This privacy policy is subject to Belgian law.
The courts of the following judicial district have jurisdiction in the event of a dispute: Tongeren

Various provisions

The Controller reserves the right to change the provisions of this Privacy Policy at any time. The changes will be published with notification of their entry into force.

This version of the Privacy Policy is dated 24/01/2022.

 

Cookie Policy

1. Object

This Cookie Policy is issued by LUMOTRONIC BV, the legal entity responsible for the following website: « www.lumotronic.eu » (hereinafter referred to as the « website »), with registered office at Prinsenweg 9 box 7 3700 Tongeren and registered with the Crossroads Bank for Enterprises under number: 0451.412.264.

LUMOTRONIC BV (hereinafter referred to as « we », « our » or « us ») makes every effort to offer you an optimal user experience and wishes to earn your trust in this context by providing the necessary information regarding the policy regarding the use and storage of cookies.

2. What is a cookie?

A cookie is a small text file, stored on the hard drive of your computer or mobile phone and issued by the server of the website you are visiting.
A cookie contains a unique code that enables its issuer to recognize the device concerned (computer or mobile phone) each time the website is visited.
A cookie identifies your device's browser, but never you personally. In addition, a server can only consult the cookies it has placed itself, without being able to access any other information on the hard disk of the device.
Cookies may be placed by the server of the website you are visiting, called « original cookies », or by partners with whom the website cooperates called « third party cookies ».

3. Validity period of a cookie

Certain cookies expire when you close your browser, called « session cookies ». Others remain stored on the device longer, some even until you delete them manually, called « persistent cookies ».

In general, it can be said that cookies have a validity period that is limited in time. The most common validity period is 30 days and the maximum duration is 13 months from the day the cookie was stored on the device.

4. General Purposes of Cookies

The first objective is to ensure an efficient and fast internet experience (e.g. by means of cookies that save the language choice, save login details, etc.). Cookies remember your preferences and thus ensure that access to the website is simplified.
They also enable us to understand how you use the website.
In addition, they make it possible to tailor the content and advertising messages. The website is therefore adapted to your needs and preferences.

5. Cookie management

To store certain cookies on your device, prior consent must be obtained. This is obtained by means of the bar on the homepage of the website.
In addition, most browsers use cookies. You can delete it or refuse its use at any time and free of charge by changing the browser settings. Consult the following links for this:

Firefox : https://support.mozilla.org/nl/kb/cookies-verwijderen-gegevens-wissen-websites-opgeslagen

Chrome : https://support.google.com/chrome/answer/95647?hl=nl

Safari : https://support.apple.com/nl-be/HT201265

Internet Explorer : https://support.microsoft.com/nl-nl/windows/cookies-verwijderen-en-beheren-168dab11-0753-043d-7c16-ede5947fc64d

By refusing the use of cookies, you can still access our website, but certain functionalities may be limited or disabled.

6. Types of Cookies

6.1 ​​​​​​- Technical or functional cookies

Technical cookies only store your IP address and enable the following:

• Visit the pages of the website and use the functionalities
• To fill in forms
• Verify your identity when entering your details
• Securing access to the website

These cookies do not require your consent as they allow you to access the website.

These cookies allow to activate specific functions of the website in order to improve the user-friendliness and the user's experience, especially since the cookies remember the preferences of the user (for example the language).

These cookies make it possible to:

• Offer tailor-made services (language, preferences, …)
• Save choices from previous visits
• Collect information from online forms
• By refusing the use of cookies, you can still access our website, but certain functionalities may be limited or disabled.
• Compile statistics
• Analyzing the use of the website

Like the technical cookies, they are used to improve your experience and their use does not require consent.

6.2 - Analytical cookies

These cookies are used to determine how you use our website. In this way we can check the number of visitors page per page and improve it if necessary.
They also allow us to improve the ergonomics of the website and optimize your experience.
The data collected is completely anonymous. These cookies therefore do not require permission.

6.3 - Public cookies

These cookies track your internet habits and allow you to tailor the marketing content of our website to your interests.
Based on this, we can check the effectiveness of advertising campaigns, in particular by looking at the steps you take after clicking on an ad. In addition, based on localization data, we can make offers based on your location.
These cookies also allow us to send you targeted advertising by linking it to the website you have visited.
The information we collect and share only allows you to identify your device.
Your permission is required to use these cookies. This is requested on the first visit to our website.

6.4 - Social Media Cookies

These cookies collect the information you share via or with social media. When you share things, a third party cookie is stored on your device and if you are logged in to the social media, it is added to your profile.
It is advisable to check the scope of each social network.
Your consent is also required for these cookies.

Facebook  https://fr-fr.facebook.com/policies/cookies/

Twitter  https://help.twitter.com/fr/safety-and-security/twitter-do-not-track

Google  https://support.google.com/accounts/answer/61416?hl=fr

Instagram  https://help.instagram.com/1896641480634370

6.5 - Cookies from third parties

These cookies are placed on our website by third parties and then stored on your device. We have no control over this. For more information, you should therefore visit the websites of the authorities from which the cookies are based.

7. Your rights with regard to the processing of your personal data

Cookies that process personal data are subject to the relevant regulations. You therefore have certain rights in this regard (right of access, correction, withdrawal of consent, etc.).
In this regard, we refer you to our privacy policy  (www.lumotronic.eu).

8. Contact

Email : sales@lumotronic.eu

Address: Prinsenweg 9 bus 7 - 3700 Tongeren

9. Changes

We reserve the right to change this cookie policy at any time. You can consult the changes on our website.

10. Applicable Law and Competent Jurisdiction

This cookie policy is governed by Belgian law.
Any dispute regarding this policy is governed by the Belgian courts.
This version of the cookie policy is in effect and was last amended on 24/01/2022.